No observed events since our last update; resolving

All dashboard issues have now been resolved.

The incident is now resolved.

All systems are back to normal and any delayed bookings and calls have fully caught up.

We've verified the fix that landed at 8:38 PM ET has resolved the issue. Only a subset of teams and calls have been impacted. We are aware of how the issue was introduced and are implementing monitoring and prevention measures.

Call services have remained stable since approximately 10:48 AM EDT, with no further failures observed during the monitoring period. This incident is now considered resolved and all affected components have returned to normal operation. A root cause review is ongoing. Thank you for your patience.

The fix has been deployed and all affected pages are back online without any additional impact.

A fix has been deployed. Calls should now load correctly in the dashboard and call links should work again.

This issue affected dashboard display only — inbound calls continued to be received. We are monitoring to confirm everything is stable.

Call processing is back to normal for over an hour.

We have observed a decline in error rates, and have seen no errors for the past 30 minutes. We are continuing to monitor for any related issues.

This incident has been fully resolved and inbound call connection rates have returned to normal.

As of ~2:15 we are no longer seeing increased instability from the ST API. Our team is assessing final impact, but it appears there was minimal impact to calls over this period.

Issue is reported to be resolved and health indicators look good. We're seeing calls get handled appropriately.

Campaign nodes recovered successfully

This incident has been resolved. All systems are operating normally

Fix was landed at 12PM and errors are back to zero.