New calls are now processing normally.

We have reprocessed calls from between 3:55pm ET/12:55pm PT and 4:28pm ET/1:28pm PT. We have discovered some errors when assistants tried to access external information as well.

Inbound bookings are now completing with normal latency

Voice orchestrator latency has returned to normal levels

The incident is now resolved. A few delayed bookings, calls, texts, and leads are still catching up.

This incident is now resolved, bookings, calls, and leads have all caught up.

No delays observed since the last update. Resolving.

The last error from this incident happened more than 30 minutes ago; RCA in progress.

Bookings, leads, and outbound communication are fully operational.

We fixed the issue causing a delay in contacting Google LSA leads. Lead processing has now caught up.

The incident has been resolved.

All affected calls have been processed.

We're no longer seeing dropped calls and have resumed normal operations.

Dashboard latency is now resolved. The Dashboard should be loading without issues; please reach out to support if you're experiencing any issues.

All Coach calls from today have been processed.