Resolved
This incident is now resolved, bookings, calls, and leads have all caught up.
Monitoring
Some bookings, leads, and outbound calls are delayed
We identified the cause and are now monitoring recovery
Identified
We've identified the issue with an async vendor and have enabled internal procedures so some inbound calls will still get processed. Bookings, reschedules, and cancellations from inbound calls should still be reflected in ServiceTitan, but with slight delays.
Investigating
We're seeing some delays in calls being processed. We're identifying the root cause and assessing impact.
