Dashboard not loading, increased agent fallback rate

Resolved·Degraded performance

The last error from this incident happened more than 30 minutes ago; RCA in progress.

Wed, Sep 16, 2026, 03:18 PM

(4 days ago)

Affected components

Sep 16, 2026, 02:10 PM

03:18 PM

Calls

SMS

Live Chat

Simple Scheduler

Updates

Resolved

The last error from this incident happened more than 30 minutes ago; RCA in progress.

Wed, Sep 16, 2026, 03:18 PM

Monitoring

We've identified the issue, landed mitigations, and seeing recovery.

Wed, Sep 16, 2026, 03:00 PM(17 minutes earlier)

Investigating

We're seeing elevated latency across our product. Team investigating now.

Wed, Sep 16, 2026, 02:10 PM(50 minutes earlier)