Bookings delayed, in-call data loading failures

Resolved·Degraded performance

New calls are now processing normally.

We have reprocessed calls from between 3:55pm ET/12:55pm PT and 4:28pm ET/1:28pm PT. We have discovered some errors when assistants tried to access external information as well.

Fri, Oct 30, 2026, 06:47 PM

(1 week ago)

·

Affected components

Oct 30, 2026, 04:27 PM

06:47 PM

Inbound

Outbound

Updates

Resolved

New calls are now processing normally.

We have reprocessed calls from between 3:55pm ET/12:55pm PT and 4:28pm ET/1:28pm PT. We have discovered some errors when assistants tried to access external information as well.

Fri, Oct 30, 2026, 06:47 PM

Monitoring

New call are now processing normally.

We have reprocessed calls from between 3:55pm ET/12:55pm PT and 4:28pm ET/1:28pm PT. We have discovered some errors when assistants tried to access external information as well.

Fri, Oct 30, 2026, 05:52 PM(54 minutes earlier)

Identified

New bookings are now processing normally. We are now reprocessing calls from between 3:55pm ET/12:55pm PT and 4:28pm ET/1:28pm PT. We have discovered some errors when assistants tried to access external information during this incident as well.

Fri, Oct 30, 2026, 04:48 PM(1 hour earlier)

Identified

New bookings are now processing normally. We are now reprocessing calls from between 3:55pm ET/12:55pm PT and 4:28pm ET/1:28pm PT.

In-call experience is not affected.

Fri, Oct 30, 2026, 04:35 PM(12 minutes earlier)

Investigating

Some bookings are delayed. Incident began approximately 3:55pm ET/12:55pm PT. In-call experience is not affected.

Fri, Oct 30, 2026, 04:27 PM