All affected calls have been processed.

Responder calls that ended between 1:21 PM and 1:42 PM EDT are still being processed. You may see some calls appear on the dashboard later than usual. Live calls were not affected.

Call details and related pages are loading normally again. Live calls and bookings were not affected at any point.

Coach scoring for calls during the incident was interrupted. Some calls may temporarily show a missing or failed score. We are reprocessing the affected calls now and scores will update automatically.

The root cause has been identified and a fix has been deployed.