Degraded Voice Agent Calls

Resolved·Degraded performance

We've verified the fix that landed at 8:38 PM ET has resolved the issue. Only a subset of teams and calls have been impacted. We are aware of how the issue was introduced and are implementing monitoring and prevention measures.

Thu, Jul 16, 2026, 02:05 AM

(1 week ago)

·

Affected components

Jul 16, 2026, 12:17 AM

02:05 AM

Inbound

Outbound

Updates

Resolved

We've verified the fix that landed at 8:38 PM ET has resolved the issue. Only a subset of teams and calls have been impacted. We are aware of how the issue was introduced and are implementing monitoring and prevention measures.

Thu, Jul 16, 2026, 02:05 AM

Monitoring

We identified an issue with some Voice Agent tool calls and have implemented a fix. We are now monitoring the fix.

Thu, Jul 16, 2026, 12:44 AM(1 hour earlier)

Investigating

We are investigating a degradation in some voice agent responses.

Thu, Jul 16, 2026, 12:17 AM(27 minutes earlier)