Calls failing to connect

Resolved·Partial outage

Issue is reported to be resolved and health indicators look good. We're seeing calls get handled appropriately.

Thu, May 21, 2026, 07:02 PM

(1 week ago)

Affected components

May 21, 2026, 02:41 PM

07:02 PM

Inbound

Updates

Resolved

Issue is reported to be resolved and health indicators look good. We're seeing calls get handled appropriately.

Thu, May 21, 2026, 07:02 PM

Monitoring

We are seeing recovery and are monitoring

Thu, May 21, 2026, 04:52 PM(2 hours earlier)

Identified

We've identified the issue is originating from a downstream vendor outage. We will update again when resolved.

Thu, May 21, 2026, 03:41 PM(1 hour earlier)

Investigating

Calls are failing to connect to the AI - please route calls to your human call center in the meantime.

Thu, May 21, 2026, 02:41 PM(1 hour earlier)