Calls not appearing in dashboard

Resolved·Degraded performance

Processing should have gone to normal as of afternoon 4/15

Thu, Apr 16, 2026, 04:27 AM

(1 week ago)

Affected components

Apr 15, 2026, 03:32 PM

Apr 16, 2026, 04:27 AM

Dashboard

Inbound

Updates

Resolved

Processing should have gone to normal as of afternoon 4/15

Thu, Apr 16, 2026, 04:27 AM

Monitoring

We've identified the issue with our async processing throughput being degraded. The system is recovering and processing should resume as expected soon.

Wed, Apr 15, 2026, 06:03 PM(10 hours earlier)

Investigating

Calls are not appearing in the dashboard since ~10:00AM ET. Investigating root cause.

Wed, Apr 15, 2026, 03:32 PM(2 hours earlier)